Shipping & Returns

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This Return & Exchange Policy ("Policy") outlines the terms and conditions for returning or exchanging products purchased from our e-commerce store within India. By placing an order with us, you agree to comply with this Policy.

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1. Eligibility for Returns and Exchanges:
We accept returns and exchanges for eligible products within 7 days from the date of delivery. To be eligible for a return or exchange, the following conditions must be met:

- The product must be in its original condition, unused, and in the same packaging as received.
- All tags, labels, and accessories must be intact and undamaged.
- The product must not be a non-returnable or non-exchangeable item, such as perishable goods, intimate apparel, or personalized items (unless they are defective or damaged).
- The customer must provide the original proof of purchase, such as the order confirmation email or invoice.

 

2. Return Process:
If you wish to return a product, please follow these steps:

- Contact our customer support team within 4 Days After Product Delivered  to initiate the return process. Provide your order details, the reason for return, and any supporting information or evidence, such as photographs if applicable.
- Once your return request is approved, you will receive instructions on how to return the product, including the return address and any necessary shipping labels.
- Pack the product securely in its original packaging, including all tags, labels, and accessories. Ensure the package is properly sealed.
- Ship the package back to us using a reliable and trackable shipping method. We recommend retaining the tracking number for reference.
- After we receive and inspect the returned product, we will notify you of the status and process any eligible refund, exchange, or store credit as per our refund policy.

 

3. Exchange Process:
If you wish to exchange a product for a different size, color, or variant, please follow the return process outlined above. Upon receiving your returned product and verifying its eligibility, we will process the exchange based on availability. If the desired item is out of stock, we may offer a refund, store credit, or an alternative option as agreed upon.

 

4. Refund Policy:
Refunds will be processed in accordance with the following guidelines:

- If the return is due to our error (e.g., incorrect item shipped, defective or damaged product), we will bear the return shipping costs and provide a full refund, exchange, or store credit as per your preference.
- If the return is due to customer preference (e.g., change of mind, incorrect size or color), the customer will be responsible for the return shipping costs. We will provide a refund or store credit for the product value minus any applicable restocking fee, shipping charges, or other fees as specified.
- Refunds will be issued to the original payment method used for the purchase within 4 business days after receiving and processing the returned product.

 

5. Non-Returnable Items:
Certain items are non-returnable and non-exchangeable unless they are defective or damaged. These items may include but are not limited to:

- Perishable goods, such as food, flowers, or plants
- Intimate apparel, including underwear, swimwear, or earrings
- Personalized or custom-made items (unless they are defective or damaged)
- Digital products or downloadable content

 

6. Cancellation of Orders:
If you wish to cancel an order before it is shipped, please contact our customer support team as soon as possible. If the order has not been processed or shipped, we will cancel it and provide a full refund. Once the order has been shipped, the return process will apply.

 

7. Policy Updates:
We reserve the right to modify or update this Return & Exchange Policy at any time without prior notice. The revised Policy will

 be effective immediately upon posting on our website. Please review this Policy periodically to stay informed about any changes.

If you have any questions or require further assistance regarding our return and exchange policy, please contact our customer support team.

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